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Are policyholders stuck in ‘unrewarding’ relationships with their insurers?

News   •   Oct 24, 2017 11:23 BST

There are tons of reasons to get out of a bad relationship – that between a policyholder and an insurance provider has boiled down to cost, according to new research.

“Deteriorated to the point of estrangement” was how managed service provider for mobile customer activation Wiraya described relationships between brands and consumers in the UK insurance market. And as with any contract, social or otherwise, lack of trust has its impact.

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