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Turning full circle on voice: it’s time for brands to be seen and heard
Virtual assistants, chatbots and beyond

Virtual assistants, chatbots and beyond

News   •   Oct 30, 2017 10:17 GMT

Can artificial intelligence give CRM the 'human touch'?
Are policyholders stuck in ‘unrewarding’ relationships with their insurers?
Two surveys reveal that relationships between brands and consumers in the UK insurance market have deteriorated to the point of estrangement, with providers assuming claims are twice as inflated as customers actually admit
Are policyholders stuck in 'unrewarding' relationships with their insurers?
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Consumer loyalty increases

News   •   Jul 31, 2017 16:54 BST

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Conflicted consumers are loyal, but always looking for a deal
Voice Tech: How It's Taking Over the World

Voice Tech: How It's Taking Over the World

News   •   Jul 31, 2017 16:49 BST

Forrester Research features Wiraya in the latest report on 'How Artificial Intelligence Will Transform Customer Service'

Forrester Research features Wiraya in the latest report on 'How Artificial Intelligence Will Transform Customer Service'

News   •   Jun 27, 2017 12:08 BST

Leading Forrester analyst Kate Leggett has released her latest report on using AI for customer service, highlighting how AI will transform engagement. The research features Wiraya and how leading European businesses are using Wiraya for Customer Activation.

Majority of consumers expect voice to go mainstream within 10 years
Hands-free future? Majority of consumers expect voice to go mainstream within 10 years
Hands-free future? Majority of consumers expect voice to go mainstream within 10 years
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5 killer stats to start your week

News   •   Jun 06, 2017 09:23 BST

10 intriguing digital marketing stats from this week

10 intriguing digital marketing stats from this week

News   •   Jun 02, 2017 16:39 BST

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Compulsive content: when Netflix is competing with sleep are we entertaining ourselves to death?
Time for change

Time for change

News   •   Apr 06, 2017 15:46 BST

Prescribe a dose of AI for the PPI nuisance call blues