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Customers ‘in the dark over energy bills’

Customers ‘in the dark over energy bills’

News   •   Dec 05, 2017 16:24 GMT

13 Million Households Could Be Unknowingly On Worst-Value Energy Tariffs
13 million households unaware they could be on worst-value energy tariffs

13 million households unaware they could be on worst-value energy tariffs

Press Releases   •   Dec 05, 2017 16:00 GMT

Study by customer activation company Wiraya unveils scale of work for energy companies in light of Ofgem measures • Just 17% of the population are aware they are on standard variable tariffs • 65% either haven’t heard of price capping plans or aren’t sure what they are • Just 14% of customers over 65 say they are advised on their energy bill by their provider

Turning full circle on voice: it’s time for brands to be seen and heard
Are policyholders stuck in ‘unrewarding’ relationships with their insurers?
Two surveys reveal that relationships between brands and consumers in the UK insurance market have deteriorated to the point of estrangement, with providers assuming claims are twice as inflated as customers actually admit
Are policyholders stuck in 'unrewarding' relationships with their insurers?
InsureTech: Breaking point and price competition
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Consumer loyalty increases

News   •   Jul 31, 2017 16:54 BST

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Conflicted consumers are loyal, but always looking for a deal
Voice Tech: How It's Taking Over the World

Voice Tech: How It's Taking Over the World

News   •   Jul 31, 2017 16:49 BST

How Artificial Intelligence builds real relationships & increases customer retention

How Artificial Intelligence builds real relationships & increases customer retention

Press Releases   •   Jul 04, 2017 08:00 BST

One of the major challenges for the increasingly competitive gaming industry is how to increase customer retention and build customer relationships. Tom Stenius, VP Product & Analytics will be presenting his insights on using Artificial Intelligence for hyper personalisation in iGaming at the annual World Gaming Executive Summit on July 5 at 2:40pm.