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CRM managers lack the data and strategy to communicate with customers effectively.

Press Releases   •   Feb 24, 2017 10:49 GMT

CRM managers don't believe they're generating revenue

News   •   Feb 22, 2017 17:00 GMT

Less than 1 in 5 CRM managers feel they contribute to business revenues

News   •   Feb 22, 2017 13:52 GMT

Vast majority of CRM chiefs admit it is just not working

News   •   Feb 22, 2017 13:49 GMT

Can AI and IoT influence CRM? Only one in three firms have ‘ambitious’ plans

News   •   Feb 22, 2017 13:47 GMT

CRM managers ‘lack the data and strategy to communicate with customers effectively’

News   •   Feb 22, 2017 13:45 GMT

CRM managers ‘lack the data and strategy to communicate with customers effectively’

News   •   Feb 22, 2017 13:38 GMT

Top 5: Reaching the bombarded consumer

News   •   Feb 17, 2017 13:53 GMT

Combining AI with customer data means you can create intelligent service oriented communication that is dynamically adapting to the customer's behaviour, in real time. Below is a list of top tips for insurers considering AI to reach the bombarded consumer

Customer retention: four tips on accessing the bombarded consumer

News   •   Jan 31, 2017 15:50 GMT

Email, phone, text, messaging apps, social platforms, traditional mail – there are so many communication channels that brands are over-messaging and customers are switching off. Are brands losing sight of the fundamentals of customer value?

Four startups powered by Artificial Intelligence

News   •   Dec 05, 2016 11:06 GMT

Twitter debuts customer service chatbots for brands

News   •   Dec 05, 2016 11:03 GMT

Twitter debuts customer service chatbot for brands

News   •   Dec 05, 2016 11:00 GMT

What will Google’s click-to-message feature mean for ‘spontaneous’ content?

News   •   Dec 05, 2016 10:57 GMT

Marketers Have the Appreciation of the C-suite; Video’s Viewability Comes Out on Top

News   •   Dec 05, 2016 10:53 GMT

Two-thirds of customers feel undervalued by providers

News   •   Dec 05, 2016 10:51 GMT

Bombarded Consumers: Focus on Service to Keep me Loyal

News   •   Dec 05, 2016 10:37 GMT

Newslink Global Insurance Trends

News   •   Dec 05, 2016 10:34 GMT

Insurance providers amongst sectors that need to improve customer communications says survey

News   •   Dec 05, 2016 10:31 GMT

Why your insurance customers are leaving you…

News   •   Dec 05, 2016 10:20 GMT

Bank Consumers: Focus on service to keep me loyal

News   •   Dec 05, 2016 10:17 GMT