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Prescribe a dose of AI for the PPI nuisance call blues
Wiraya receives share of 58 million SEK investment from VINNOVA for further development in Artificial Intelligence

Wiraya receives share of 58 million SEK investment from VINNOVA for further development in Artificial Intelligence

Press releases   •   Mar 31, 2017 12:01 BST

Investment will be used to accelerate the pace of development in personalized and human customer dialogue using artificial intelligence. This will enable companies to optimise what, when, where and how to communicate effectively with their customers to increase conversion, build customer loyalty and reduce costs of operation.

Elon Musk Might Be Onto Something – Meet the Next Gen Marketer
Why The Insurance Industry Must Tailor Communications Strategies
It’s Time To Embrace AI To Create Smarter Humans
CRM: Suffering an identity crisis or a step closer to the Holy Grail?
CRM managers don't believe they're generating revenue

CRM managers don't believe they're generating revenue

News   •   Feb 22, 2017 17:00 GMT

Less than 1 in 5 CRM managers feel they contribute to business revenues
Vast majority of CRM chiefs admit it is just not working
Can AI and IoT influence CRM? Only one in three firms have ‘ambitious’ plans
CRM managers ‘lack the data and strategy to communicate with customers effectively’
CRM managers ‘lack the data and strategy to communicate with customers effectively’
Top 5: Reaching the bombarded consumer

Top 5: Reaching the bombarded consumer

News   •   Feb 17, 2017 13:53 GMT

Combining AI with customer data means you can create intelligent service oriented communication that is dynamically adapting to the customer's behaviour, in real time. Below is a list of top tips for insurers considering AI to reach the bombarded consumer

Customer retention: four tips on accessing the bombarded consumer

Customer retention: four tips on accessing the bombarded consumer

News   •   Jan 31, 2017 15:50 GMT

Email, phone, text, messaging apps, social platforms, traditional mail – there are so many communication channels that brands are over-messaging and customers are switching off. Are brands losing sight of the fundamentals of customer value?

Four startups powered by Artificial Intelligence

Four startups powered by Artificial Intelligence

News   •   Dec 05, 2016 11:06 GMT

Twitter debuts customer service chatbots for brands

Twitter debuts customer service chatbots for brands

News   •   Dec 05, 2016 11:03 GMT

Twitter debuts customer service chatbot for brands

Twitter debuts customer service chatbot for brands

News   •   Dec 05, 2016 11:00 GMT