Sweden’s Success Is Down To Its Focus On People

Blog posts   •   May 18, 2017 16:16 BST

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Consumer loyalty increases

News   •   Jul 31, 2017 16:54 BST

Eighty per cent of consumers show some form of brand loyalty, according to the DMA’s 2017 Customer Engagement report.

The study, conducted by the DMA and Foresight Factory, with partners Emarsys, Epsilon, Feefo and Wiraya, found that the percentage of those who stay loyal for both routine and special purchases has risen from 40% in 2016 to 50% this year.

Eight in 10 consumers (81%) said they are willing to spend time researching products to get the best deals, while more than half (55%) of consumers agree that they tend to use the same brands/shops/sites without looking for alternatives.

Half of young consumers (51%) find it difficult to know which brands are trustworthy, compared to 43% of those aged over 65 years old. These younger shoppers also find it difficult to know which marketing messages they can trust – 52% of those aged 16-24 years old, compared to 38% of those over 65.

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AI Could Rescue ‘Frugal’ Consumer Loyalty, Say DMA Members

News   •   Jul 31, 2017 16:53 BST

Consumers today are “conflicted”, says the Direct Marketing Association (DMA); they want to be loyal, but don’t know who to trust.

This paradox manifests itself in the regulatory body’s latest batch of research, Customer Engagement 2017, which finds that while consumers are becoming increasingly loyal to brands, they are spending a lot more time researching the right brands and retailers to buy from.

It’s meant that the rate of those that stay loyal for both routine and special purchases has risen from 40%-50% in the last year, while 80% of consumers now show “some form” of brand loyalty.

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Conflicted consumers are loyal, but always looking for a deal

News   •   Jul 31, 2017 16:51 BST


Voice Tech: How It's Taking Over the World

News   •   Jul 31, 2017 16:49 BST


How Artificial Intelligence builds real relationships & increases customer retention

Press Releases   •   Jul 04, 2017 08:00 BST

One of the major challenges for the increasingly competitive gaming industry is how to increase customer retention and build customer relationships. Tom Stenius, VP Product & Analytics will be presenting his insights on using Artificial Intelligence for hyper personalisation in iGaming at the annual World Gaming Executive Summit on July 5 at 2:40pm.


Forrester Research features Wiraya in the latest report on 'How Artificial Intelligence Will Transform Customer Service'

News   •   Jun 27, 2017 12:08 BST

Leading Forrester analyst Kate Leggett has released her latest report on using AI for customer service, highlighting how AI will transform engagement. The research features Wiraya and how leading European businesses are using Wiraya for Customer Activation.


Wiraya expands partnership with Wunderino to further improve player activation rates

Press Releases   •   Jun 15, 2017 09:24 BST

Wiraya, the market leader for mobile customer activation, today announced its latest agreement with Wunderino to expand their cooperation into player activation. Having delivered notable results in converting both new and re-activating lapsed players, Wiraya has been entrusted by Wunderino to implement a communication program that target players who never make a second deposit.


Majority of consumers expect voice to go mainstream within 10 years

News   •   Jun 06, 2017 09:27 BST


Hands-free future? Majority of consumers expect voice to go mainstream within 10 years

News   •   Jun 06, 2017 09:26 BST

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